Can I use my own or custom MX DNS records?
Yes, the control panel for your hosting account will allow you to modify or add your own MX DNS records. Please note that we do not provide any support for modifications or custom DNS records.
Do you offer trial or test versions of WHMCS modules?
At this time, no trials, test or "limited functionality" versions of our WHMCS modules is currently available.
What are the SmarterMail browser requirements?
For information on what browsers are supported by SmarterMail, please visit their help page at https://help.smartertools.com/smartermail/current/topics/general/browsers.aspx.
What is the difference between "Reboot" and "Restart" VPS power options?
Reboot (Recommended) Choosing this option cleanly shuts down the guest OS and starts the OS boot process fresh. - Shuts down the OS cleanly (if possible) - Turns off the VPS - Turns on the VPS -
Can the time zone of a server be changed to a different one?
We cannot change our TeamSpeak or shared servers and related-systems time zones. We recommend that your application use the UTC time zone for storing dates and times and output based on your preferred
Can I change the name of a domain name?
Once a domain has been registered, the name cannot be changed. If you misspelled the domain name or you simply want to change the spelling, you will need to register a new domain. You can register a n
How long does a domain transfer take to complete?
Domain transfers usually take anywhere from a few hours to up to 7 days to complete, depending on the registrar and the domain TLD. Please note that when you initiate a domain transfer, you may need t
Can I manage my domain's DNS records or create my own?
Yes, both our Linux and Windows systems allow you to manage your domain's DNS records. You can create custom A, CNAME, MX, TXT and other types of records using your hosting account's respective contro
My domain is registered with another provider, can I still host it here?
Absolutely! After your order has been accepted, you will receive a "Welcome Email" that outlines your new service's information and details. Included in this is our Name Servers that you can use to po
How can I check my domain's DNS configuration?
Viewing your domain's DNS configuration is easy to do, we recommend using the Viewdns.info DNS Report tool here https://viewdns.info/dnsreport/. Simply type in your domain name and click the "GO" butt
How do I register a new domain name?
Thank you for choosing us to host your new domain name! Registering a domain is simple and fast! Start the process by visiting Register Domain - ASPnix Web Hosting.
Can I host domains with special symbols or IDN-type domains?
We do not support domains with special characters (such as _ or %). We also do not support IDN (internationalized domain names) or Punycode domains at this time.
How do I transfer my domain to ASPnix?
Before initiating the transfer, please make sure that your domain is unlocked with the current registrar and that you have the EPP or transfer auth code available. A domain cannot be transferred if it
My domain has been suspended
Please be advised that as of the 1st January 2014 it has now become a mandatory requirement from the Internet Corporation for Assigned Name and Numbers (ICANN) that all ICANN accredited registrars ver
ICANN Domain Verification Regulation
ICANN or Internet Corporation for Assigned Name and Numbers requires domain owners to confirm their WHOIS contact information for new domain registrations, transfers and contact modifications. After p
Can you show me an example of a website hosted with you?
We are so sorry, but we do not share or reveal our client details (such as names, website URLs, emails and other personal details) to 3rd parties due to our privacy policies.
How long does it take to setup my new account?
The majority of orders are completed and setup instantly (as soon as payment is completed), however, some orders do require additional verification which may delay the setup. If your order requires ad
What is the refund policy? Are prorated refunds given?
Refunds are offered differently based on the product or service that have been purchased... - Shared or Cloud hosting including Reseller (Windows, Linux and Email) is within 30 days - Virtual or Clo
Can I setup a payment arrangement or receive billing assistance?
If you’re unable to pay your hosting services invoice by the due date, we encourage you to contact our billing department as soon as possible. We understand that unexpected expenses can arise, and we
How do I cancel or close my account?
We're Sorry to See You Go! If you're considering cancellation due to a billing issue, please reach out to our billing or sales team. We’ll do our best to assist you and set up a payment arrangement.