Privacy Policy

1. About Us

ASPnix, LLC ("ASPnix," "we," "us," or "our") is a web hosting company based in Denver, Colorado. We provide Windows hosting, Linux hosting, enterprise email powered by SmarterMail, reseller hosting, virtual private servers (VPS), dedicated servers, and related infrastructure services.

This Privacy Policy describes how we collect, use, disclose, and protect the personal information of visitors to our website at aspnix.com and customers who use our services (collectively, the "Services"). By accessing our website or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you interact with us, including when you:

• Create an account or purchase services: Name, email address, phone number, billing address, company name (if applicable), and payment information (credit card number, expiration date, and billing details).
• Contact our support team: The content of your support tickets, live chat messages, phone calls, and any attachments or screenshots you share.
• Register a domain name: Contact details required by ICANN for domain registration, including name, address, email, and phone number.
• Subscribe to communications: Email address and communication preferences.
• Participate in surveys or promotions: Any information you choose to provide in response to our requests for feedback.

2.2 Information Collected Automatically

When you visit our website or use our Services, we automatically collect certain technical information, including:

• Device and browser information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage data: Pages visited, time spent on pages, referring URLs, click patterns, and navigation paths through our website.
• Server logs: Access logs, error logs, and resource usage data associated with your hosting account.
• Connection information: Date and time of access, bandwidth usage, and session duration.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Payment processors that confirm transaction details.
• Domain registrars and SSL certificate authorities in connection with services you order.
• Fraud prevention services that help us verify identities and detect suspicious activity.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service delivery: To provision, maintain, monitor, and improve our hosting, email, and infrastructure services.
• Billing and transactions: To process payments, send invoices, and manage your account billing cycle.
• Customer support: To respond to your inquiries, troubleshoot technical issues, and provide assistance.
• Communication: To send service-related notifications, including outage alerts, maintenance windows, renewal reminders, and security advisories.
• Security and fraud prevention: To detect, investigate, and prevent unauthorized access, abuse, and fraudulent activity on our network.
• Infrastructure improvement: To monitor and analyze usage patterns, system performance, and capacity planning for our data centers and network.
• Legal compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Business operations: To manage our internal operations, including accounting, auditing, and record-keeping.

We do not sell your personal information to third parties. We do not use your personal information for automated decision-making or profiling that produces legal effects.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use include:

• Essential cookies: Required for the basic functionality of our website, such as maintaining your session when you log into your account or the client portal. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve its design and content. We use privacy-respecting analytics that do not track you across other websites.
• Preference cookies: Remember your settings and preferences, such as language and display options, to provide a more personalized experience.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from using certain features of our website, such as the client portal.

We do not use third-party advertising cookies or tracking pixels for targeted advertising purposes. We do not participate in ad networks or behavioral advertising programs.

5. Sharing Your Information

We share your personal information only in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processors to handle billing transactions securely.
• Domain registrars to register and manage domain names on your behalf.
• SSL certificate authorities to issue and manage SSL/TLS certificates.
• Data center providers for physical infrastructure and colocation services.
• Communication tools for delivering email notifications and support communications.

These service providers are contractually obligated to use your information only for the purposes of providing services to us and must maintain appropriate security measures.

5.2 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or other legal process.
• Protect the rights, property, or safety of ASPnix, our customers, or others.
• Enforce our Terms of Service or other agreements.
• Investigate or prevent fraud, abuse, or illegal activity on our network.

5.3 Business Transfers

If ASPnix is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

We do not share your personal information with third parties for their own marketing purposes.

6. International Data Transfers

ASPnix is based in the United States, and our primary servers and data centers are located in the United States. If you access our Services from outside the United States, your personal information will be transferred to and processed in the United States.

For transfers of personal data from the European Economic Area (EEA), the United Kingdom, or Switzerland to the United States, we rely on the European Commission's Standard Contractual Clauses (SCCs) as the legal mechanism to ensure adequate protection of your data. These clauses are contractual commitments between parties transferring personal data, binding them to protect the privacy and security of the data.

You may request a copy of the Standard Contractual Clauses we use by contacting us at privacy@aspnix.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active accounts: We retain your account information for the duration of your active service with us.
• After account cancellation: We retain billing records, transaction history, and related financial data for up to seven (7) years after account closure to comply with tax, accounting, and legal obligations.
• Support records: Support ticket history is retained for up to seven (7) years to help us provide consistent service and resolve any disputes.
• Server logs: Automated server and access logs are retained for up to 90 days for security monitoring and troubleshooting purposes, after which they are automatically purged.
• Backups: Account backups may persist in our backup systems for up to 30 days after account deletion, after which they are permanently removed.

You may request earlier deletion of your personal information, subject to our legal obligations, by contacting us at privacy@aspnix.com.

8. Data Security

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect it, including:

• Encryption of all data in transit using TLS 1.2 or higher.
• Encryption of sensitive data at rest, including stored payment credentials.
• Network firewalls, intrusion detection systems, and DDoS mitigation.
• Regular security audits and vulnerability assessments of our infrastructure.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• PCI DSS-compliant payment processing through certified third-party processors. We do not store full credit card numbers on our servers.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents. If we become aware of a data breach that affects your personal information, we will notify you in accordance with applicable law.

9. Your Rights and Choices

Regardless of where you are located, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information. You can also update your account details directly through the client portal.
• Deletion: You may request that we delete your personal information, subject to our retention obligations and legal requirements.
• Communication preferences: You may opt out of marketing emails at any time by using the unsubscribe link in any marketing email or by contacting us. Note that you cannot opt out of service-related transactional communications (such as billing notices and security alerts) while your account is active.

To exercise any of these rights, contact us at privacy@aspnix.com. We will respond to your request within 30 days.

10. Rights for EEA and UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) and the UK GDPR, including:

• Right to access: You have the right to obtain confirmation as to whether your personal data is being processed and, if so, to access that data along with information about how it is used.
• Right to rectification: You have the right to request correction of inaccurate personal data and to have incomplete data completed.
• Right to erasure ("right to be forgotten"): You have the right to request deletion of your personal data where there is no compelling reason for us to continue processing it.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest its accuracy.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
• Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Legal Bases for Processing

We process your personal data under the following legal bases:

• Performance of a contract: Processing necessary to deliver the hosting and email services you have purchased.
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, network security, and service improvement, where those interests are not overridden by your rights.
• Legal obligation: Processing necessary to comply with applicable laws, such as tax and financial reporting requirements.
• Consent: Where you have given explicit consent, such as for marketing communications.

To exercise your GDPR rights, contact us at privacy@aspnix.com. If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

11. Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to correct: You have the right to request correction of inaccurate personal information.
• Right to opt out of sale or sharing: We do not sell your personal information and do not share it for cross-context behavioral advertising.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your CCPA/CPRA rights, contact us at privacy@aspnix.com. We will verify your identity before processing your request and respond within 45 days.

12. SMS/Text Message Communications

If you opt in to receive SMS or text message communications from ASPnix, the following terms apply:

• We may send you text messages related to account security (such as two-factor authentication codes), service alerts (such as server status notifications), billing reminders, and support updates.
• Message frequency varies depending on your account activity and the services you use.
• Message and data rates may apply depending on your mobile carrier and plan.
• You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts unless you re-subscribe.
• For help with SMS communications, reply HELP to any message or contact us at privacy@aspnix.com.

We will not share your phone number with third parties for their marketing purposes. Your phone number is used solely for delivering the communications described above.

13. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are under 18, you may not create an account or purchase services from ASPnix.

If we become aware that we have collected personal information from a person under 18 without verified parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us at privacy@aspnix.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Modified" date at the top of this page.
• Post the revised policy on our website.
• For significant changes that affect how we handle your personal information, notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

Your continued use of our Services after the effective date of a revised Privacy Policy constitutes your acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you may contact us at:

We aim to respond to all privacy-related inquiries within 30 days of receipt.